Assistant Transportation Supervisor

Job Description
Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 17,600 stores worldwide (6,000 in the U.S.) you can probably figure out why that original plan didn’t work.
You might be thinking, “Wow, how does Domino’s get food to 17,600 stores?” Well, that’s where you come in. We have 28 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii and Alaska. They provide fresh dough, equipment and supplies to franchise and company-owned Domino’s stores in the U.S. and Canada. In 2019 alone, these centers made 650,000 deliveries.
Want to get in on the fun? We’d love to have you.
Summary: Assist the D&S Team Leader with the supervision and coordination of delivery and service team members. Effectively and efficiently handle customer service complaints and concerns. Comply with federal, state, company policies, local laws, transportation programs and regulations. Train new team members in job duties. High comfort level working in a diverse, fast paced environment.
RESPONSIBILITIES AND DUTIES
(80%) Assist Delivery and Service Team Leader in leading the D&S Team
Leadership :
Recruit and interview new team members
Train, coach and counsel team members
Handle all driver concerns in Team Leader’s absence
Assist with annual performance appraisals
Make recommendations to Team Leader for pay increases
Attend and participate in annual Leadership & Development training sessions
Assist with coordinating safety/team/quarterly meetings
Reporting/Budget :
Assist with all D&S generated reports
Contribute to development of annual department budget preparation for Director-Supply Chain Center review and approval
Routing, Scheduling, Hours of Service, and Maintenance :
Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage
Conduct route analysis and recommend saving opportunities to Team Leader
Monitor driver hours of service via onboard system
Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
Perform payroll duties when necessary and review driver payroll for accuracy
Assist in monitoring mis-deliveries, and make recommendations to Team Leader on avoidance strategies
Assist in maintenance of driver qualification file
Assist in the scheduling of truck maintenance and maintaining fleet image
Assist in accident investigations
Assist other supply chain centers when called upon
Assist with D&S Team Leader with truck leasing meetings to ensure PM’s are met to Domino’s standard and repairs are completed timely
Perform other duties as assigned by Manager and/or Director
 
Customer Relations :
Assist in answering Slice of Pie complaints
Maintain positive customer relationships
Customer Surveys
(20%) As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance, and on occasion work the yard