Posted in: Telemarketing/Telesales in Manchester | Posted: |
Telesales Team Lead – Sales Floor Manager – Outbound Sales – Leadership – Coaching – Manchester based SaaS Tech business – Tech – Growth – Software Sales – Telesales
Lead and develop a sales team in this wonderful, growth, tech business!
Competitive salary, great bonus structure and brilliant benefits.
We’re looking an outbound sales leader who can manage, motivate, and coach a sales team of 10 – 20 to success.
Monday - Friday role, with 1 Saturday per month. Permanent, full time.
Can you mentor and motivate a team in a high performing sales environment? Speak to Kaylie @ Duval for more details!
This role requires a sales floor manager who can get the best out of their people. You’ll need experience of KPI’s, campaigns, data and a proven track record of leading a team of 10 – 20 and helping them successfully meet targets.
The Role:
* Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
* Ongoing development planning to drive performance through effective communication and documentation
* Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
* Deliver weekly plans through daily performance & stat reviews
* Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
* Deliver documentation based on the constant coaching and improvement of their team
* All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
* Keep up to date with any campaign/company updates and changes
What we’re looking for:
* Must have at least 3 years’ experience in a management position leading a sales team to targets
* Competent user of salesforce
* Uses statistical analysis to implement long-term and short-term fixes
* Set a constant example in terms of behaviour and setting standards
* Gains feedback and analyse the way you communicate
* Always consistent and professional
* Manages and assists in performance improvements
* Analytical and problem-solving skills - can interpret MI and deliver Action Plans
* Good understanding of Inbound and Outbound telephony/dialler systems
* Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff
* Strong organisational aptitude and proven time management skills
* Excellent people management skills
* The proactive and decisive approach to problem-solving
* Strong organisational aptitude and proven time management skills
* Highly effective communication
The Benefits:
* 25 days’ holiday, plus bank holidays.
* Day off on your birthday.
* Perkbox discounts.
* Holidays increase after 2- and 5-years’ service.
* Pension Plan and Life Insurance.
* Access to Employee Assistance Programme.
* Company incentives, access to discount schemes.
Are you a manager, motivator and outbound sales leader? Apply now, or speak to Kaylie @ Duval for all the info