Product Support Representative III

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor of Computer Science Travel Percentage :
0%
Job Description
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
About the role:
As a Product Support Representative III, you'll be working independently and collaboratively as a team on client support inquiries, analyzing data integrity and processing issues. You will be working with internal groups such as IT Operations, Product Owners, Development, Project Teams, as well as FIS Clients to provide in-depth product support. You will be monitoring the data quality within the systems and will work collaboratively with your team members to complete daily processing requirements. 
What you will be doing:
Provide in-depth product support to FIS clients by assisting your team in resolving incoming client support inquiries.
Respond to customer support inquiries via client ticketing support system, email, and phone.
Analyze data integrity issues, file delivery issues, and data processing issues.
Recreate issues in test environment, Identify / document how applications and systems interact to support business processes.
Open internal tickets (JIRA/Service Now) with Product/Dev/CIO to resolve defects and deficiencies.
What you will need:
Strong analytical skills. Ability to work independently and as a team member.
Extremely comfortable working with computers and a variety of applications.
Strong oral and written communications skills.
Strong problem-solving and Project Management skills.
Location: Jacksonville, FL / Hybrid work schedule or all Virtual
Added bonus if you have:
Knowledge of financial markets and trading
Have run client open issues meetings
Strong organizational and communication skills
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $51,730.00 - $84,310.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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