Patient Advocate

Company: Oncology Care Partners
Job type: Full-time

About Oncology Care Partners
Oncology Care Partners (OCP) is an innovative new platform of owned and affiliated oncology practices that is purpose-built for value-based care. We are dedicated to improving outcomes, delivering a better experience for patients, and making cancer care more affordable. With ambitious growth goals, OCP is attracting and developing team members who have a passion for transforming the current state of oncology care and placing the needs of patients above all.
Our company was formed in February 2022 by Valtruis (), a Welsh, Carson, Anderson & Stowe company that is solely focused on investing in and building companies advancing value-based care, in partnership with New Century Health (), an industry leader in oncology care management.
Learn more about our business at .
Ideal Candidate
Someone who is drawn to a culture that values critical thinking and innovative problem solving
A caring, passionate, driven, and self-motivated individual who is willing to challenge the status quo
Someone who participates in feedback loops and encourages engagement, inclusion, and diversity at all levels
Role Summary
The Patient Advocate will serve as the point person for patients and caregivers throughout their cancer care journey, helping them navigate the continuum of care. This role will report to OCP’s Vice President of Operations with the opportunity to grow with our organization. In this role, you will spend your time building relationships with patients and caregivers, understanding their needs and goals, serving as a critical member of the care team, and providing a compassionate, supportive network for the patient to focus on the process of healing rather than the process of accessing care.
Ensure accurate patient identification in all patient interactions and before performing any procedures
Assist patient ambulation and transportation throughout the facility
Interview patients to gather medical history and current medication information
Accurately obtain and document vital signs, including height, weight, temperature, pulse, respiration, and blood pressure, and appropriately communicate to provider when positive screening or abnormal vital signs are noted
Administer injections, as directed by a provider
Perform blood glucose monitoring, phlebotomy, and specimen collection, as directed by a provider
Assist provider team with in-office procedures, treatments, and examinations
Electronically propose physician orders for medication refills, diagnostic imaging, and lab studies
Efficiently perform room turnover in accordance with infection control protocols to ensure a safe environment of care
Direct the flow of a provider’s scheduled appointments and attempt to minimize delays for both patients and the provider
Maintain inventory of clinical supplies at established PAR levels and routinely stock clinical areas
Serve as a key resource for patients and caregivers, actively communicating with them both in person and virtually
Build strong, trusting relationships with patients and caregivers
Provide unmatched customer service with a focus on response, follow-up, and closing the communication loop
Assist with the coordination of care across the continuum, such as scheduling appointments, coordinating referrals, and support transferring of information with the care team
Interface with referring providers and ancillary care teams as needed
Demonstrate a sense of ownership through contributing to the improvement of the patient’s experience
Act as a positive, collaborative team player by being flexible to achieve the mission of Oncology Care Partners
Miami, FL
Key Competencies
Passion for helping patients and caregivers
Strong interpersonal communication skills
Active and compassionate listener
Comfort using technology to interact with patients and caregivers, including EMR platforms
Openness to stepping in and helping other teams/ functional areas when needed
Robust organizational and follow-up skills
1 – 3 years experience as a medical assistant, with exposure to oncology preferred but not required; no experience required with AAMA CMA certification and successful completion of clinical rotations
MA certification/ registration required within 12 months of hire, CMA (AAMA) preferred
US work authorization

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