Order Processor (MIA)

As an Order Processor you will accurately enter and process orders placed by our customers into the system for production / delivery. We're looking for a thoughtful person with a high degree of attention to detail. If you're the type of person who instinctively starts a checklist for a complicated processes you'll fit right in.
Duties and Responsibilities:
Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
Convert an order from a quote or excel sheet to a sales order in company’s ERP system and ensure completeness and accuracy
Verify that all items in the order are in stock
Knowledge of common substitutions for items not in stock; able to verify with leaders accordingly
Work with procurement department to determine ETA for any order items not in stock
Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent’s details, customer's PO, freight charges, etc
Communicate with customers on discrepancies, order conflicts, and shipping delays
Create SOT for the sales order
Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience
Work on open sales deliveries excel file
Requirements
High School diploma or GED
Experience with MS Office (Word and Excel)
Strong Excel skills, (formulas, vlookup, etc)
Must be detail oriented and dependable
Ability to work independently
Strong verbal and written communications
Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
Must excel working in a fast-paced environment
Must have excellent customer service skills
Experience with FIFO (First in First Out)
Experience using an ERP system a plus
Benefits
Health, dental, vision insurance, 401(k) and Paid Time off