Posted in: Other in Georgia | Posted: |
Job Description
Link Solutions is seeking a Desktop Support Lead to join our team at Fort Stewart, GA.
Must be a US Citizen
Non-remote (relocation incentive available)
The Desktop Support Lead will be responsible for providing information technology mission support for our government client onsite. As the Lead of our customer services desktop support team, you will provide Information Technology services to the Network Enterprise Center (NEC). The Lead will oversee our team in providing engineering patches, release, configuration, and change input for government system upgrades and ongoing engineering efforts.
Job Responsibilities:
Provide technical guidance for directing and monitoring information systems operations.
Work with government customers to identify needs or opportunities for improvement.
Plan and implement large-scale projects with no impact on daily operations.
Provide oversight for a variety of tasks and activities that are broad in nature and are concerned with technical support, cyber security, and IT operations.
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors.
Provide technical support, system administration support, imaging, and lifecycle support.
Respond to and resolve help desk tickets.
Install and support Government-furnished software and hardware.
Service tickets for installation and replacement of printer toner cartridges and fuser kits.
Provide IAVA/STIG compliance for all supported laptops and desktops and printers.
Analyze network failures.
Analyze hardware performance and issues.
Install network Multi-Function Printers (MFP).
Provide written evaluations, procedures, checklists, and instructions for CIO approval.
Provide technical advice and IT Acquisition planning support.
Transfer of user data.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.