Director, Client Experience Transformation

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor of Business Administration Travel Percentage :
10 - 15%
Job Description
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?
About the Team:
As a Director in the Client Experience Transformation Office, you will be responsible for leading the execution of the client experience transformation and strategic roadmap within the Global Client Experience (CX) organization of the team’s more than 8,800 colleagues. The CX organization provides the implementation of productions and solutions, servicing, and relationship management for the more than 10,000 clients in banking solutions. 
Our team is on a mission to earn the loyalty of clients with one unified, reliable and flexible experience that delivers value.
In this role, you will help to ensure the execution and delivery of our strategic roadmap, including the three-year transformation journey, to realize this mission by working with members of the senior leadership team. You will be required to display tenacity, creative problem solving, ability to navigate large complex organizations, and influence without authority while delivering our company’s client experience vision.
If you are up for the challenge, we want to learn more about you and the diverse skill set you can bring to our high performing team.
What You Will Be Doing:
Builds and provides direction and day-to-day operations to the CX Transformation. Scope may include delivery of both financial and non-financial measures of success.
Oversees and provides guidance to the personnel responsible for the organization’s portfolio of projects. Defines and develops project / program management best practices, processes, and policy to ensure alignment with corporate strategy and goals.
Partners with multi-departmental leadership and other stakeholders to locate opportunities and develop and prioritize projects according to relevant measurement criteria.
Maintains the efficiency of important aspects of the project management process such as planning, scheduling and budget and risk assessment. Provides executive management with forecasts of available resources and program status.
Supervises project and program managers to ensure all projects within the scope are delivered within defined scope, quality, time, and cost requirements.
What You Bring:
Bachelor’s degree in business administration or the equivalent combination of education and training
10+ years of relevant experience
Previous Leadership experience
Extensive knowledge of project management standards, processes, procedures, and guidelines
Knowledge of financial services industry
Excellent analysis, problem-solving, team, conflict management and time management skills
Excellent verbal and written communication skills
Ability to interact effectively with executives at both FIS and clients
Ability to set clear expectations, manage team performance and build high morale among team members
Ability to maintain confidentiality and carry out assignments that are sensitive in nature
What We Offer:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
The chance to work on some of the most challenging, relevant issues in financial services & technology
A fantastic range of benefits designed to help support your lifestyle and wellbeing
A work environment built on collaboration, flexibility and respect
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $(phone number removed) - $(phone number removed) and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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