Front Office Supervisor

Company: Hugo's Group
Job type: Full-time
Industry: Catering & Hospitality

The Front Office Supervisor is responsible for the supervision of the front office department in all aspects, including but not limited to day to day operations, planning as well as budgeting in accordance with hotel policies and procedures.

Responsibilities:

  • Approach all encounters with guests and employees in a friendly and courteous manner
  • Answer guest inquiries about hotel service, facilities, and hours of operation
  • Assign duties to staff during shifts
  • Complete any required reporting (financial and non-financial)
  • Collaborate on and follow company policies, practices, and procedures to maintain internal controls
  • Ensure an outstanding level of customer care service
  • Greet and welcome all guests approaching the Front Desk in accordance with Hotels' standards
  • Inspect equipment and communicate the need for repairs or replacements to management
  • Oversee front desk operations when the manager is absent
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Train, resolve issues/problems, coach and counsel the front desk team members to ensure a quality operation
  • Be aware of daily functions, events, VIP and group arrivals
  • Perform other duties as assigned, requested or deemed necessary by management

Qualifications & Assets:

  • At least 3 years' experience working in a similar position
  • Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
  • Ability to work a variable shift pattern
  • Ability to integrate and work well in a team environment
  • Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
  • Good telephone persona with a friendly and helpful demeanour
  • Possess an eye for detail and ability to work under pressure
  • Strong written and verbal communication skills
  • Strong problem solving and trouble shooting skills
  • Self-motivated with the ability to work in a fast-moving environment

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