Posted in: Executive Management in Idaho | Posted: |
Job Description
This is an extraordinary opportunity to work daily with the leadership of our Technology Workflows to drive great experience and innovations in products for our customers. This role will accompany our Technology Workflows product leaders to their customer engagements and will closely work with field and product teams to ensure a great experience for our customers before, during, and after the meeting. This role will report to the Director, Customer Engagement Strategy & Operations, and work with GVPs & GMs for products within the Technology Workflows portfolio.
ESSENTIAL DUTIES/RESPONSIBILITIES: (including, but not limited to):
Own the Customer Engagement strategy of the Technology Workflow core products
Prioritize which Customers and Partners the GMs should spend time with
Optimize the process for GM's engagement with Customers end to end
Attend all Customer meetings, and capture major takeaways, maintain milestones, track, assign, and drive the delivery of clear action items
Deepen strategic customer/partner relationships
Develop key metrics and capture and analyze data to continuously improve the impact of Tx customer engagement
Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the organization
Contribute to codification and sharing of best practices in customer engagement across the organization
Establish a deep understanding of all of ServiceNow’s product offerings in Tx and beyond