Residential Leasing Administrator

Job Description
Join the onsite team to support property management operations and resident services.
We're looking for you:
To use your detailed and informed understanding of the property, its amenities, and the surrounding areas to provide responsive, courteous, and thorough information to all prospective tenants, current residents, and property staff.
In this role, you'll work in all aspects to promote a high quality of living for our community. You'll see new residents through their initial leasing process, as well as serve as the first point of contact with all incoming resident correspondence/communication with a high level of customer service.
We are looking for you to use your detailed and informed understanding of the property, its amenities, and the surrounding areas to provide responsive, courteous, and thorough information to all prospective tenants, current residents, and property staff.
We're looking for you
Your role will be to assist residents with package deliveries, move-in/out logistics, opening requests for service and following up to ensure satisfaction.
We need your strong work ethic, customer service for our residents, personal motivation to consistently improve, and a good foundation in the organization, communication, and hospitable service.
Some of your responsibilities include:
Point of contact/responsible party for administration of resident lease renewals, requests for transfers.
Uphold quality standards by monitoring resident satisfaction surveys and online community reviews
Assist as needed with purchase orders for the property
Onsite point of contact for residents - provide timely, courteous, and thorough and accurate information in person, over the phone, and in written correspondence
Being thorough and courteous; we need you to accurately assess the root cause of each resident inquiry and do your best to resolve any issues that arise
Greet all prospects, visitors, and residents as they enter or call the office
Attend, support and assist with onsite resident activities; schedule flexibility for early evenings is required
Above all, you will be responsible for staying in sync with the company’s and the community’s values, operating and safety policies and procedures and for adhering to federal, state and local laws pertaining to the operation of the community and Fair Housing.