Project Manager, Operations, Hybrid

Job Description
This position provides support and drive for activities that support the overall long-range plan, ensuring the department/functions continue to be competitive and meet all required cost, compliance, and customer service needs and commitments over this horizon. The project manager works independently with business partners to draft, negotiate, and implement projects that maximize value and deliver results expressed in terms of compliance with the functions' policies, time, scope, and cost. The manager manages large projects or several projects of low to moderate complexity.
This role manages Customer Service Operations short and long-term projects and plans in collaboration with inter-company stakeholders, 3PL vendors, and OTC business leadership.
This role facilitates change management with Customer Service Ops Leadership, conducts gap/risk assessment, and processes development to drive continuous improvement.
Project Management Professional (PMP) Certification is required.
Responsibilities:  
Proactively ensures critical communications to stakeholders to manage expectations. Exercise appropriate judgment to efficiently progress deliverables using formal channels, key policies, and procedures that are consistent with the organization’s culture.
Ensuring effective meetings by clearly defining objectives, agendas, inviting the team members precisely needed and publishing minutes, actions and timelines.
Strategic planning with stakeholders on planning, communication plans, recommending innovative ways to improve performance, and identifying risks.
Knowledge of SAP Global Target Operating Model, U.S. variant processes, and C Ops applications
Create comprehensive project plans, budgets, objectives, strategies and deliverables.
May manage new product launches to ensure all filling and launch targets are met.
Translate project plan into measurable actions while executing against functional procedures and processes.
Maintain compliance with regulatory agencies, functional systems, ethics policies and project goals.
Establish and host periodic updates to process management. Prepare and present written and oral reports and other presentations to internal and external audiences, including senior-level management.
Recommends innovative ways to improve performance and quality and enhance profitability on an ongoing basis; anticipates roadblocks and elevates when appropriate.
Develops team charter, implementation plans, conducts risk assessments and develops and implements contingency plans to accommodate unforeseen events and changes in strategy.
May be responsible for indirect and/or direct management of contract coordinator and/or associated project management staff including workload management, quality deliverables, and escalation of issues to management when needed.
Key Stakeholders:
Customer Service Operations Management, Executive Leadership, Leadership of N.A. Warehousing & Distribution/transportation, Distribution Operations, BTS, 3PL Warehouse Document Center, Customer and Material Master Data, Pricing, Supply Chain Business Excellence, Brand Management and affiliates, Regulatory, QA Global Quality, Operations QA, Quality Training, OTC Business & ERP Operations, 3PL Vendors