Posted in: Other in Baltimore | Posted: |
Position Description: ServiceNow Developer/Engineer for the Global Solutions Management – Operations II (GSM-O II) contract. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.
Responsibilities:
The successful candidate primary responsibility will be:
Support the standup, configuration and implementation of ServiceNow’s ITSM, ITOM, TSM, and TSOM modules
Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
Create, maintain and enhance Dashboards and reporting, including scheduled reports
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
Coordinate and support application and platform upgrades
Assist with design, creation and cataloging of business process flows
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
Requirements
Required Skills:
Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.
Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance
Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
Understanding of ITIL foundation or ITIL certified
Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs).
2+ years of hands-on experience with ServiceNow standup, configuration, and/or maintenance.
Experience with JIRA, Git and Confluence
Experience working with a highly technical team and in a dynamic, fast-paced environment
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as needed
Preferred Skills:
Experience with AWS cloud implementations
Experience with DevOps/DevSecOps and CI/CD implementation
Experience with automation tools such as Ansible
5+ years of experience with software engineering
Soft Skills:
Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
Results oriented: Able to drive things forward regardless of personal interest in the task.
Benefits
SES provides a competitive salary and the following benefits:
Medical
Dental
Vision
AD&D
STD
LTD
Company paid Life Insurance
401k with employer contribution
Paid Time Off