Customer Support Representative

Customer Success Representative
Location: North Attleboro, MA
Job Overview:
QBS is seeking a full-time Customer Success Representative to join our Customer Success team in our North Attleboro, MA office. Customer Success Representatives work in-office at our North Attleboro location Monday through Friday. As a Customer Success Representative at QBS, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for our customers, addressing their questions, concerns, and inquiries. The successful candidate will promptly learn about the company's customer service policies and acquire knowledge that is vital for customer satisfaction. This role will work closely with the QBS training and sales teams to ensure our customer needs are met.
Responsibilities:
Handle incoming phone calls, chats, and emails from customers with courtesy and professionalism
Conduct account tutorials for onboarding clients
Creating and maintaining customer accounts records for accuracy
Respond to customer inquiries received by phone, email, and live chat regarding their accounts and orders
Resolve customer complaints promptly regarding order processing issues
Acquire thorough product line knowledge of all products
Work with Logistic Department and other operating teams to resolve delivery and service matters
Work with Accounting Dept on customer payment discrepancies
Support Sales teams and other partner teams in efforts to maintain high customer satisfaction
Perform other job duties as assigned
Requirements:
Ability to work with little supervision and track multiple processes
Computer-savvy with a working knowledge of CRM and support desk software
Ability to multitask and navigate through various systems and tools
Well-organized and detail-oriented
Self-motivated and results-oriented
Excellent communication skills both internally and externally facing
Proficiency in Microsoft Office and (url removed)
Requirements
Prior experience in a customer service or support role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize effectively
Experience using CRM software and other customer support tools
Self-motivated and results-oriented
Benefits
Paid Lunch Breaks
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA) with company match
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)