Posted in: Other in Boston | Posted: |
Reporting directly to WHS Customer Support Manager, the primary role of the bilingual WHS Product Specialist Intern is to to be the initial point of contact for WHS customer requests. Their role is to ensure that all WHS customers receive (through direct response or proper ticket routing): an immediate first response, the appropriate troubleshooting steps, and swift full time resolution.
Why join Withings for an internship?
This internship will give you a foundational understanding of customer support, solution engineering, product management for technical medical devices with a impactful health driven mission. This will allow you to network and learn from a global team. You will get a view of all the behind the scenes of a successful support team!
Responsibilities
Handling of front line and escalated support requests in order to ensure customer satisfaction, through email, phone and other channels.
Managing multiple queues, ensuring support requests are handled or funneled to the correct team.
Completing proactive outbound calls to new program members.
Participating in the process of enriching the internal knowledge base (training).
Helping in the service performance and processes.
This position is hybrid and is required to come on site atleast 3X per week. This is a forty hour paid internship. Candidates who can dedicate atleast 6 months to the position are preferred (through a summer + co-op) or due to being a post grad.
Requirements
Must be fluent both verbal and written in Spanish and English
Motivated by solving problems for customers
Strong communication and interpersonal skills, both written and verbal
Strong customer service orientation
Analytical and problem-solving skills
Passion for health and technology
Benefits
Equal Opportunity at Withings
At Withings, we know that diversity, equity and inclusivity are paramount to fostering innovation. We rely on the unique skill sets, life experiences and perspectives of each team member to accomplish our mission—creating technology that people love, to make better health part of everyday life.
Accommodations
If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know by reaching at to (url removed)