Posted in: Engineering in South West England | Posted: |
We are looking for a customer focused and experienced IT Solutions Engineer to support our long standing client based on-site in Yeovil, Somerset.
The site benefits from:
Easy access to travel links
Free parking
Subsidised employee rates at the on-site restaurantThis is a full-time permanent position working 37.5 - hours a week, Monday - Friday. The successful candidate may also be required to support the out of hours on-call rota.
Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
As an experienced IT Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions.
As an IT Solutions Engineer you will be responsible for:
Responding to users within set service level agreements (SLAs)
Providing 3rd line technical support and assisting 1st/2nd line support resolution
Meeting agreed build standards
Explaining technical concepts and providing guidance to the Customer
Assisting the 3rd line support team with projects and problem resolution
Assisting the 3rd line support team with Microsoft Windows support where applicableWe’re looking for a person with demonstrable relevant experience managing Backup infrastructure and clients, along with the following skills:
Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
Good organisational and project management skills
Good diagnostic and troubleshooting skills
Works to best practices where possible
Ability to communicate technical information at all levelsDesirable skills / qualifications:
IBM Spectrum Protect and Protect Plus
Veritas Netbackup
Storage systems – Hitachi, NetApp
Microsoft Windows Server & infrastructure services training / certificationThis is an excellent opportunity to join us and as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:
Flexible benefits including, private medial and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial supportApply now for consideration!
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