Senior Account Manager (Email Marketing)

Alchemy Worx is an award-winning, audience management agency specializing in email, SMS, and paid social marketing for clients ranging from the Fortune 500 to local market players. The agency offers advanced marketing services, utilizing both time-tested and emerging methods and technologies to secure a higher rate of customer engagement and retention.
We are seeking a highly motivated and experienced Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for the client relationships, revenue goals and expansion opportunities for Alchemy Worx.
This is a hybrid position with the expectation of 2 days a week in the office.
What You’ll Do:
Manage the client relationship and be responsible for expanding the relationship up and across the organization and discovering new opportunities
Manage and grow a portfolio of accounts, ensuring client satisfaction and retention
Maintain ongoing renewals and existing client sales pipeline and track sales based on goals set
Develop and execute account plans to meet or exceed revenue targets
Work collaboratively with internal teams including analytics, creative, production, and strategy to ensure the successful delivery of projects and campaigns
Establish and maintain strong relationships with clients, becoming a trusted advisor and strategic partner
Lead client meetings and presentations, providing strategic insights and recommendations
Mentor and manage account executives and traffickers, providing guidance and support to help them upskill in their roles
Stay up-to-date with industry trends and best practices, sharing knowledge and insights with clients and internal teams
Requirements
Bachelor's degree in marketing, business, or a related field
Minimum of 5+ years of experience in account management or a related field, with a proven track record of managing and growing key accounts
Strong understanding of marketing and advertising principles, with experience working across email, SMS/push, and social marketing
Excellent communication and presentation skills, with the ability to communicate complex ideas in a clear and concise manner
Strong leadership and team management skills, with a proven ability to mentor and develop team members
Highly organized, with strong project management skills and the ability to prioritize and manage multiple projects simultaneously
Proven ability to build and maintain strong relationships with clients and internal teams
If you are a results-driven, strategic thinker with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
Benefits
Salary: $120-130k DOE
Unlimited PTO policy
Fully covered medical, dental and vision insurance
401k with company match
Hybrid team, with both main office and remote team members