Guest Services Rep- Casual (As Needed) Marianjoy, Wheaton

Job Description
The Guest Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This role provides reception and assistance to all visitors, vendors, and patients of Marianjoy Rehabilitation Hospital and answers, screens, and direct internal and external phone calls.
Responsibilities:
Provides appropriate communications in emergency situations.
Provides infection control screening for all employees, visitors, vendors, and outpatients.
All services are performed with the highest level of customer service.
Welcomes outpatients, visitors, vendors, and business partners and directs them to the proper location
Follows all hospital infection control screening procedures including taking temperatures and asking screening questions
Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners
Assures that policies and procedures related to visiting hours/visitation and safety are enforced
Utilizes EPIC electronic medical record to view daily patient/room census, Private/Confidential patients, and allowed visitors (based on current policy at any given time)
Provides visitors with wheelchairs, escort or general information as needed
Implements emergency procedures in coordination with safety team, communicating with them via 2-way radio
Communicates service needs, issues and potential problems via sentact request or 2-way radio for urgent matters with security, engineering and housekeeping
Receives floral deliveries and delivers them to proper person
Delivers other patient items dropped off at front desk
Processes and delivers patient mail. Mail for discharged patient is returned to sender
Provides patient room #'s to ambulance/medicare drivers as needed
Utilizes front desk procedures guide to clarify roles and responsibilities
Provides project support for other departments
Assures reception areas remain clean, neat and organized