Manager, Academic Operations

Job Description
The Tempo Operations team enables and supports the evolving vision of Tempo Learning with an emphasis on student-centeredness, cross-team collaboration, and meaningful iteration of the product and its critical processes.
The Tempo Learning Operations Manager will lead a team of operational colleagues responsible for scaling the Walden s Competency-Based Education modality while creating a positive student experience. This person will play a critical role in cross functional collaboration, problem solving, and helping to make the operational model more efficient as the Tempo platform evolves.
The right candidate must be driven to identify and make improvements in specific operational areas in a way that improves the overall student experience, while providing operational efficiencies.
Responsibilities
· Lead the TEMPO operations team to create and enhance an operational model for ultimate business efficiency.
· Coach, mentor and help train staff, to ensure cohesive business expectations and the support of operational tasks.
· Develop and administer operational procedures, policies, requirements, and infrastructure utilized by TEMPO that support students, faculty, and staff.
· Collaborate with cross functional teams in developing effective and efficient processes related to operational efforts.
· Monitor adherence to university policies pertaining to specified matters.
· Lead and/or serve on committees for initiatives as needed.
· Lead efforts and provide recommendations to streamline and automate operational processes while still delivering a positive student experience.
· Collect and present key improvement opportunities to leadership.
· Work with leadership, cross-functional operations teams, and student-facing resources at all levels of the organization
· May perform other duties and responsibilities as assigned.