Assistant Controller

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. Calabrio’s products maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.
About the Role  
We are looking for an Assistant Controller - Americas to lead our Americas Accounting Team. We are looking for a motivated individual who will be able to lead a team in the execution of the team’s overall mission of providing reliable financial information and exceptional operations support in alignment with Calabrio's strategic goals while fostering a culture of inclusion. By providing timely and accurate financial reporting, business guidance, and streamlined processes, this individual will help support the Company's ability to sustainably increase growth and profitability. In addition, the Assistant Controller – Americas will leverage their financial and process acumen to support certain business functions with project coordination, process documentation, financial analysis and accommodating ad-hoc user requests.  
 
About The Team 
Our Americas Accounting Team manages the accounting for the Company’s operations currently based in the United States and Canada, as well as oversees the Company’s global consolidation. From executing day-to-day financial operations and ensuring the generation of maintenance of accurate financial reporting in compliance with applicable regulations, the Americas Accounting Team is responsible for several key areas that are critical to the organization’s success including driving an efficient and accurate month-end close process, providing oversight to components of compensation-related accounting, leading adoption and education of the impact of new and existing accounting guidance and leading an environment of continuous improvement. This dynamic and fast-paced environment is fueled by a remarkable team of motivated individuals who share a passion for financial accuracy and excellence. We are seeking a talented individual to join our team. The successful candidate must have a strong business and financial background and understanding of monthly and annual general ledger closings, financial statement preparation and analysis, and collaborating with external auditors, along with a passion to mentor and train team members. 
Functional Responsibilities 
Direct the day-to-day performance of the Americas Accounting Team, including the monthly financial statement close, balance sheet reconciliation preparation and approvals and variance analysis on results. 
Lead the global accounts payable functions, including Concur expense reimbursement and credit card programs 
Provide oversight of the Company’s treasury functions, including the review and delivery of all debt compliance reporting requirements 
 
Compliance & Reporting Responsibilities 
Lead decision making and resolution of complex US GAAP accounting issues, including providing company-wide leadership in the areas of accounting and account analysis 
Oversee accounting and reporting for equity compensation and commissions 
Assist with the preparation of month-end Board financial packages 
Lead the annual preparation of audited consolidated financial statements 
Monitor the consistency and accuracy of accounting reports and ledgers, and financial data provided by other teams 
Develop and maintain an environment of continuous process improvement, enhance, and streamline accounting and financial reporting processes as appropriate 
 
Management Responsibilities 
Coach, motivate, and develop direct reports  
Empower others to discover, connect, and grow by having healthy, candid conversations (Goals Setting, Performance Reviews,1:1s) 
Serve as mentor and peer coach to teammates 
 
Other Responsibilities 
Develop and maintain strong partnerships with key cross-functional stakeholders to support business analyses and decision making 
Serve as primary point of contact for annual consolidated audit 
Assist with annual budgeting and monthly forecasting processes 
Provide support for system upgrades and implementations 
Lead and/or assist on cross functional projects as needed 
Monitor team accountability for KPIs 
Assisting on acquisitions from performing pre-acquisition due diligence through post-acquisition integration activities  
Requirements
Required Qualifications 
BA/BS degree in Accounting 
CPA license, in active or active, or equivalent preferred 
7+ years’ experience in corporate accounting and month-end close functions, including a minimum of 2 years of public accounting experience 
5+ years’ experience leading a team to success  
4+ years’ experience with equity plan administration 
Knowledge of US GAAP and internal control best practices 
Strong leadership, analytical and problem-solving skills 
Able to quickly grasp company operations and business drivers and communicate effectively across the organization and to upper management 
Eager to take on new tasks and projects 
Ability to thrive in change and ambiguity 
Excellent interpersonal skills, ability to articulate verbally and written, debate, evaluate and document complex process issues, ability to think quickly and present to an audience 
High professional standards and personal and professional integrity 
Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems and multi-task effectively 
Strong attention to detail along with the ability to see the big picture 
Excellent judgement and planning skills 
Expert level skills in Microsoft Word, Excel, PowerPoint, and Outlook 
 
Preferred Qualifications 
Big 4 audit experience 
SaaS / software / technology experience 
History working with global organizations and exposure to statutory requirements, as well as intercompany transactions 
Experience with NetSuite and Salesforce 
Experience with BI tools like PowerBI, Tableau, and Mode
Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!
About Calabrio:
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.
Awards & Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.
We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing (url removed). An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.