Surgical Scheduler, Laser Vision Correction

Laser Eye Institute is seeking a Surgical Scheduler for Laser Vision Correction to join our team of dedicated professionals. As Michigan’s largest LASIK center, we provide the latest technology and quality care to our patients. As a Surgical Scheduler, you will ensure the smooth scheduling and coordination of patient surgeries while upholding our core values of safety, results, and experience. If you are looking for a career advancement opportunity with a people-driven culture, great benefits, and the chance to grow personally and professionally, we want to hear from you. Laser Eye Institute is committed to providing equal employment opportunities to all employees and applicants.
Responsibilities
Schedule initial and follow-up appointments for patients undergoing LASIK and other refractive surgeries
Follow up with prospective patients to answer any questions, provide cost estimates, and schedule consultation appointments
Collaborate with physicians and clinical team to ensure seamless patient experience
Educate patients on preoperative and postoperative instructions, including medication use and restrictions
Maintain accurate documentation and complete patient records in electronic medical records system
Handle patient concerns and complaints in a professional manner and escalate as necessary
Requirements
High School Diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred
Minimum 2 years of medical office experience required, experience in elective (cosmetic, dentistry, laser vision correction) scheduling preferred
Knowledge of basic medical terminology, procedures, and pharmacology
Excellent organizational, multitasking, and time management skills
Strong attention to detail and ability to make sound judgments
Excellent communication and follow-up skills, both verbal and written
Ability to work well in a team-oriented environment and collaborate with physicians and clinical staff
Benefits
Opportunity for career growth both professionally and personally
Competitive compensation package
Excellent Insurance benefits (Medical, Dental, Prescription)
Four weeks paid time off per year (PTO, Vacation, Holidays)
401(k) retirement plan with 4% employer match