Customer Service Agent

Company: Empire Auto Parts
Job type: Full-time

We are looking for a customer-oriented service representative. A Customer Service Agent, or CSA, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSAs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service agents can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
* Auto Parts knowledge preferred, especially products and product lines of aftermarket car parts and accessories
* Basic computer literacy (data entry, word processing, accessing web sites, using electronic mail, using search engines)
* Responsible for providing amicable, courteous, personable, and professional customer service
* Answer multi-lined telephone inquiries regarding availability, pricing, and order inquiries
* Create customer sales invoices, handle exchanges and return requests, using our proprietary software
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of character
* Ability to multi-task, prioritize, and manage time effectively
* High school diploma
* Paid vacation, personal days, and holidays
* Medical & dental insurance (after 90 days)
* 401k plan with company match
* Monday - Friday, no weekends
Apply now at the link below!
Job Type: Full-time
Pay: $14.00 per hour

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