Customer Service Representative

Job Description
THE POSITION: 
The Customer Service Representative (CSR) is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:
Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member
Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation
Maintain the confidentiality and integrity of protected health information; follows HIPAA security policies and procedures
All other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTATIONS OF THE JOB:
First point of contact to triage inbound phone calls
Complete data entry tasks; enter and set up new patients in database
Compile new patient packets and mail out in a timely manner
Complete clerical duties including but not limited to photocopying, faxing, mailing and filing
Special project support as necessary
Assign follow ups to the appropriate team members
Acts as a backup to the receptionist
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.