Evening Office Clerk

Company: Dohrn Transfer
Job type: Full-time

DESCRIPTION/JOB SUMMARY
2PM to 10:30PM
PURPOSE
To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.
ESSENTIAL DUTIES
* Prepare paperwork for launching drivers
* Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
* Provide clerical support for Operations
* Complete daily reports for OS&D, payroll, driver hours, and attendance
* Contact customers to schedule appointments, residential, and driver collect/COD shipments
* Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
* Dispatch pickups to Drivers and answer Driver questions
* Check in drivers, ensuring their paperwork is intact and complete
* Collect and review all driver paperwork for accuracy
* Help educate drivers on proper paperwork completion
* Enter Driver Vehicle Inspection Report data
* Scan bills of lading, delivery receipts, manifests, strip sheets
* Image and index all documents to the central imaging system
* Work in Imaging Check to ensure all documents have been scanned
* Perform other data entry as needed
* Perform other duties as needed
MINIMUM REQUIREMENTS
* Valid Driver License
* High School completion or equivalent
* Computer skills including Microsoft Office
* Data entry, 10-key and typing experience
* Detail-oriented, organized
* Good communication skills- verbal and written
* Excellent customer service skills
* Problem solver, self-motivated
* Ability to multi-task in a fast-paced environment and react to change productively
* Ability to work in a team as well as individually
* Excellent attendance
WORKING CONDITIONS/PHYSICAL DEMANDS
* Primarily sedentary work, which involves sitting most of the time
* May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
* The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
* Visual Acuity including regular use of items including a computer screen or monitor
* Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
* Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others

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