Senior Patient Services Coordinator

Job Description
THE POSITION:
The Patient Service Coordinator is responsible for coordinating the onboarding of new patients. They fully populate the patient’s profile and enter their prescription details. The Sr. Patient Service Coordinator is a resource for the physician and their staff while initiating the patient’s therapy. They are responsible for establishing the relationship with the patient and their care team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:
Ensure a positive patient experience throughout the patient onboarding and transition process
Successful onboarding and setup of new patients
Establish relationships with all care partners such as the patients’ physician, nurse, caregivers and pharmacist
Maintain the confidentiality and integrity of protected health information; follow HIPPA security policies and procedures
All other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTATIONS OF THE JOB:
Act as the first point of contact for all new patients
Verify accuracy of new patient profile, including insurance information and work with prescribers to complete the intake process
Coordinate with the nursing team to set up in home nursing services or services at an outpatient facility
Work with the Reimbursement Coordinator to complete initial benefit investigation and benefit explanation to patient including financial assistance
Educate patients regarding disease management program and refer patients who chose to participate
Examine new referrals to determine that orders are complete and all necessary documentation is included
Adapt and successfully handle unexpected situations preventing disruption of service to the patients therapy
Provide HIPAA compliant communication to client sales team daily regarding status of new referral as relevant to client
Manage all communication with the patient during the intake process
Complete forms for credit card payment requests and forward to finance for processing
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.