Field Systems Administrator Federal / MPS

Company: CDW
Job type: Full-time

Job ID:
Updated: Jul 08, 2020
Location: Norfolk, VA, United States
Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas.
Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader drivingmeaningful technological change for customers in virtually every industry.
CDW currently seeks a Managed Print Specialist to join our NGEN SMIT team.
The Managed Print Specialist will work within a fast-paced environment, supporting the overall managed print solution for printers Regionally to ensure our client's print services are optimized and reliable.
Responsibilities:
- Oversight of the remote implementation, configuration, maintenance, troubleshooting and/or repair of printers in an enterprise environment
- Serve as company liaison with client and vendors on administrative and technical matters related to print management
- Interpret clients' needs and helps work towards resolution.
- Lead, implement, and troubleshoot complex and specialized print solutions
- Responsible for addressing escalated break/fix issues
- Consult with leadership to identify inventory stocking levels and reorder points of the spare pool inventory
- Clearly communicate service offerings and performance expectations to leadership
- Provide copies of all relevant information from any Third-Party supplier agreements, when necessary
- Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.
- Work with vendors, client, and CDW leadership to develop printing strategy
- Manage to metrics to ensure SLA compliance
- Maintain vendor relationships
- Lead and facilitate the development of common print management practices
QualificationsRequired Qualifications:
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Active DOD Secret Clearance
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High School Diploma or equivalent
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Intermediate understanding of the appropriate physical hardware
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Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
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Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience
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Ability to understand, remember, and communicate routine, factual information
- Ability to compose materials such as detailed reports, work-related manuals
Preferred Qualifications:
- Technical certifications associated to the chosen professional track
- ITIL
- A+ or Network+
- MCSA or MCSE certifications
- Basic PowerShell scripting
- Basic Linux administration (Red Hat Preferred)
- Basic understanding of certificate management and PKI infrastructure
- Basic understanding of virtualization (VMware Preferred)
- Bachelor's degree or equivalent experience
- Comprehensive knowledge of department's service offerings
- Experience with Adobe creative suite
- Proficient in Microsoft Access and SQL Who we are
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work. And that means everyone wins.
Awards and Recognitions
- #178 on the Fortune 500 list
- #81 on Glassdoor's Best Places to Work
- 2020 Best of the Best Top Veteran Friendly Companies by US Veterans Magazine
- 2020 Military Friendly Employer by Viqtory
- 2019 Best for Vets Employer by Military Times
- Fortune's Future 50, an index that evaluates the long-term growth prospects of major public companies Our Benefits
CDW offers a variety of benefits, perks and development programs that enable coworkers to perform at their best personally and professionally. We understand the importance of work/life harmony and strive to help our coworkers achieve it. Core benefits include:
- Comprehensive package: healthcare, dental, vision, paid vacation time and sick days
- Coworker stock purchase program
- Coworker discounted purchase program
- Tuition reimbursement for those wishing to further their education
Job Category: Delivery EngineeringJob Type: Full-TimeTravel Percentage: 25%Share:

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