Front Office Associate

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!  
As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. 
Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks. 
Responsibilities: 
Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience 
Scheduling, screening, and confirming new appointments through inbound and outbound calling 
Provide customer resolution to any concerns or questions 
Communicate all relevant customer information to the Hearing Care Professional 
Collect and record customer payments 
Maintain the customer database by updating office records 
Inform the customer about hearing care accessory options 
Handle walk-ins for existing customers 
Help run office promotions by participating in any marketing and social media initiatives 
Requirements
Ideal Candidate: 
Administrative background 
Experience in a direct customer support role 
Inbound/outbound calling 
Scheduling appointments 
Experience working in a healthcare setting 
Benefits
Pay: $16/hour
Hours: Monday – Friday, 9am-5pm 
Monthly bonus opportunity 
Health Insurance 
Short-term Disability
Paid Time Off 
401K plan
Paid Holidays
Work-life balance 
Continuous training & support 
About us: 
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life. 
At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry. 
Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.