Posted in: Customer Service/Call Centre in Chicago | Posted: |
Job Description
Account Services Representatives are responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing.
Duties and Responsibilities
Client Service:
Responsible for maintaining and monitoring all upfront and scatter deals in order management system
Develop strong understanding of our products and capabilities to better develop solutions for advertisers
Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules
Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
Deal Maintenance and Stewardship:
Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clients
Steward deals through careful monitoring of delivery
Offer recap packages to clients as needed and as available
Develop a strong working relationship with Commercial Operations guaranteeing a timely and precise order process
Collaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executed
Identification and resolution of invoice discrepancies and adjustments