Sr. Customer Success Manager

Company: Shareablee
Job type: Full-time

Are you interested in working for an exciting venture-backed NY start-up in the big data and social marketing analytics space? Shareablee is currently searching for a key contributor to our team in New York or remote, as a Senior Customer Success Manager.
As a Senior Customer Success Manager at Shareablee, you will be critical to building lasting relationships with an incredible portfolio - interacting with touchpoints throughout their clients organizations. The goal is to drive adoption, growth, and retention of the Shareablee toolset through a deep understanding of your clients business needs and pain points with a laser focus on helping the social data move customers from conversation to commerce.
Mission Critical Duties and Responsibilities:
Serve as key contact and subject matter expert to multiple clients in your portfolio
Provide best-in-class onboarding as well as serving full ownership of a customers day to day needs, including serving as the voice of the customer internally ensuring their needs are heard, prioritized, and met
Build presentations and reports by analyzing social data and extracting insights to help your clients make better business decisions
Identify, troubleshoot and escalate any platform bugs and/or requests for speedy resolution
Responsible to collaborate with the Account Manager on the CS & AM rules of the road. Making sure all tracking documents are kept updated
Responsible for updating, presenting and executing monthly Account Plans. The Customer Success Manager will work closely with the Account Manager on this but will be responsible for facilitating this monthly process
Interface and communicate effectively with multiple cross-functional departments
Act as a trusted advisor, thought leader, and subject matter expert to your clients
Cultivate productive senior-level client relationships
Promote client engagement, loyalty, and retention
Partner with Account Manager and Director/VP of Customer Success on initiatives and team projects
Keep all clients needs, questions, contract information, and actions up-to-date in Salesforce
Combine analytical rigor with creative problem-solving skills
Collaborate with internal teams, working together to keep projects on track and resolving issues/clarifying data requirements as needed
Requirements
Bachelor's Degree required
5+ years of work experience that includes analytical/research experience
High level of comfort with numbers and statistics, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight
Passionate about business and dissatisfaction with status quo always thinking of ways to improve/grow assigned clients
Expert Excel and PowerPoint skills are a must
Excellent written, presentation, management, listening and interpersonal skills
Strong problem-solving skills
Ability to manage and develop ongoing client relationships
Ability to operate independently
Self-motivated, fast learner, and team player willing to help others
Proactive, independent thinker with high energy/positive attitude

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