Strategic Account Manager

City Wide is currently seeking a Client Manager to join our team!
Objective: The Client Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
Who Are We:
We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City-Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!
Essential Functions
Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City-Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Oversee Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure and monitor supplies for clients.
Effectively communicate all client issues with Contractors and Operations Leadership; promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Participate and be present in monthly IC paydays.
The City-Wide team is committed to positively impacting the lives of everyone within the City-Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!
Requirements
3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
High School diploma required, bachelor’s degree highly desirable.
Highly detail oriented and excellent follow-through on commitments.
Positive and out-going personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Must have reliable transportation.
Benefits
City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans. Pay = 45k-55k plus bonus/commission
Family owned and formed in 1961, City Wide now has over 90 locations across the U.S. and Canada, with aspirations of 166 locations by 2028. Over the course of 60 years, City Wide has grown from cleaning one building of less than 500 square feet, to managing more than 400 million square feet of commercial space every day!
Apply and join our winning team today!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental pay types:
Bonus opportunities
Commission pay
Ability to commute/relocate:
Columbus, OH 43213: Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales Account Executives & Managers: 3 years (Preferred)
Work Location: In person