Technical Account Manager (Crypto)

The Tie is a leading provider of information services for digital assets. Our core offering, , is the fastest and most comprehensive workstation for institutional digital asset investors. The Terminal brings together real-time news from thousands of primary sources with sentiment analytics, spot and derivatives, alternative, and on-chain data in a powerful and intuitive platform.
The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
We are backed by top-tier investors and are well-positioned to scale.  We love crypto and we’re excited about our role in its global proliferation.
The Position
As a Technical Account Manager, you help scale our API redistribution and third-party integration efforts. You provide accurate technical service before and after the point of sale, making integrations as easy as possible for our clients. You understand our products, specifically our data set library and custom component builder, and feel confident using APIs. You should be able to explain technical details and requirements to both technical and non-technical audiences.
This is a great opportunity to get hands-on experience with broad data types like news, sentiment, or developer activity data. You will not only see how the data is collected and processed, but also how it is used, and be part of helping clients build solutions with it.
What You Will Work On
Work alongside the Account Executives to win new business and increase sales
Provide technical support for customers to support pre-sale and post-sale processes
Support Account Managers with their accounts, answering questions, leading technical onboardings, and helping to build custom components and dashboards
Understand new data sets and be able to communicate value to clients
Address all product-related queries on time
Train customers to use products effectively
Provide developers with customers’ feedback to help identify potential new features or products
Report on product performance
Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
Requirements
BA/BS degree or relevant experience
Solid technical background with hands-on experience in digital technologies, SQL and python skills are a must.  
Experience using REST API endpoints 
Experience or passion for cryptocurrency markets is strongly preferred
An ability to grasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Benefits
Competitive compensation
Employee stock option plan
Health, dental, vision, and disability insurance
Flexible paid time off
Flexible working hours
A fast-paced and exciting work environment
Strong teamwork-driven culture
Salary range: $80,000 - $120,000 + Commission
Location: New York City / hybrid considered
The TIE Inc is an equal opportunity employer.