Retail Operations & Account Manager

Company Overview:
eJam is a growing organization with a diverse portfolio of global brands, dedicated to enriching people's lives through innovative and sustainable products. We strive to be leaders in customer satisfaction, innovation, and environmental responsibility. Our collaborative and growth-oriented culture encourages continuous improvement and teamwork to drive positive change and create a better future for all.
Job Summary:
We are seeking an experienced and highly motivated Operations and Retail Account Manager to join our team. The successful candidate will be working directly with and supporting our Vice President of Sales and will be responsible for managing retail accounts, overseeing retail customer set-up, coordinating with our third-party logistics (3PL) providers, assisting in demand planning and forecasting, and ensuring the smooth execution of product launches. This individual will play a critical role in building and maintaining strong relationships with our retail partners, optimizing operational efficiency, and contributing to the overall success of our brands.
Responsibilities:
Manage and maintain relationships with key retail accounts and brokers, ensuring a high level of customer satisfaction and identifying opportunities for growth
Oversee the retail customer set-up process, coordinating with internal teams and retail partners to ensure accurate and timely implementation
Manage relationships with 3PL providers, monitoring performance metrics and addressing any issues that arise to optimize efficiency and service quality
Assist with demand planning and forecasting, collaborating with sales, marketing, and operations teams to ensure accurate projections and efficient inventory management
Coordinate and execute product launches, working closely with cross-functional teams to ensure timely and successful rollouts
Continuously seek opportunities for process improvement and operational efficiency, implementing best practices and leveraging data-driven insights to drive success
Foster a culture of teamwork, collaboration, and continuous improvement within the organization
Coordinate projects with US suppliers for product development and merchandising, ensuring clear communication and alignment on objectives, timelines, and deliverables
Requirements
Bachelor's degree in Business, Operations, Supply Chain, or a related field
3+ years of experience in operations, retail account management, or a similar role
Strong understanding of retail account management, 3PL management, and demand planning processes
Excellent communication, negotiation, and relationship-building skills
Highly organized with strong attention to detail and the ability to manage multiple priorities effectively
Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word
Experience with demand planning and forecasting tools is a plus
Benefits
Salary: $66,000 - $78,000 annually (depending on experience)
plus annual performance bonus up to 15%