Posted in: Telemarketing/Telesales in United States | Posted: |
Job Description
We believe that you will be a part of cultivating a friendly and warm shopping experience for & Other Stories customers through organic customer service, product knowledge, operational routines and overall upkeeping within a value driven team environment to drive sales.
Customer Service
Greet and engage all customers in conversation
Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer
Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits, trends etc.
Communicates with customers courteously and promptly in-person and via phone
Operations
Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities
Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner
Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor
Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise
Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day
Supports with execution of reductions and campaign set ups according to & Other Stories guidelines
Adheres to & Other Stories values, policies and procedures as outlined in company handbook
Team Player
Partners with team members to ensure customers receive the best customer service in a friendly shopping environment
Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards
Willingness and ability to readily respond to changing circumstances and expectations
Assists in training new team members with high level of customer service focus
Being straight forward and open minded including when receiving and sharing feedback
Financial Accountability: None