Product Specialist, Platform Operations

Job Description
The Product Specialist, Platform Operations is a critical component of the Brightspeed Innovation team, leading the day-to-day operations of specifics products and platforms for Mass Markets, Enterprise and Wholesale customers.
In this role, you will report directly to a Product Manager, Product Platforms You must have a proven track record for documenting and grooming product requirements and managing different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end-to-end).
You will be responsible for driving the execution of specific requirements and operational activities for specific products and/or platforms with key stakeholders and teams as assigned by the Product Manager.
As Product Specialist, Platform Operations, you will have the following duties:
Gather and analyze data for product and platform requirements
Drive the development and implementation of new product and platform features
Assist with project management tasks for selected projects
Identify and recommend improvements to existing products and platforms
Convert features into smaller user stories and actionable requirements for developers, IT and other stakeholders as needed
Write clear and well-structured business requirements and documentation
Identify and recommend automation opportunities for existing products and platforms
Create reports, dashboards and visualizations to help others understand products and platforms performance as needed
Drive the analyses to identify issues and bottlenecks in existing processes to recommend improvements
Communicate and validate requirements with relevant stakeholders
Collaborate with product managers and project managers on roadmap planning and prioritization
Interact with business and technical stakeholders to identify needs, opportunities, and gaps
Drive the process to work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
For larger projects, collaborate with multiple project managers to maintain an updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives