Posted in: Other in Charlotte | Posted: |
Job Description
Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
· Respond to internet inquiries with courtesy, accuracy and professionalism.
· Promptly and accurately enter all customer inquiry data into the CRM.
· Generate sales appointments.
· Conduct phone surveys to assess customer preferences and quality of experience.
· Effectively utilize lead management tools.
· Compile all necessary reports, forms and other documentation on a timely basis.
· Perform other job-related duties as assigned.
· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications:
· Excellent verbal and written communication skills.
· Strong MS Office Suite computer skills.
· Ability to work independently and as part of a team in a fast-paced environment.
· Ability to work in call center environment.
· Strong organizational and time management skills.
· Ability to read and comprehend rules, regulations, policies and procedures.