Chargeback Associate Senior

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Associate's Degree Travel Percentage :
0%
Job Description
 
About the role:  
Process cardholder/merchant dispute transactions within networks according to their rules and regulations. 
What you will be doing 
Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants. 
Ensures compliance with federal and state regulations in resolving billing errors. 
Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes. 
When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge. 
Handles/resolves non-posted items, retrieval projects and authorization chargeback’s. 
Meets the standards of the job, such as quality standards and adherence to schedule. 
Other related duties assigned as needed. 
What you will need:  
Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing 
Excellent customer service skills that build high levels of customer satisfaction 
Effective verbal and written communication skills 
Computer navigation and operation skills 
Detail-oriented with good organizational skills 
Ability to manage multiple tasks 
Ability to work both independently and in a team environment 
Ability to maintain confidentiality 
 
What we offer you:  
At FIS, you can learn, grow, and make an impact in your career. Our benefits include:    
Flexible and creative work environment   
Diverse and collaborative atmosphere    
Professional and personal development resources   
Opportunities to volunteer and support charities. 
Competitive salary and benefits  
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $19.23 - $31.34 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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