Posted in: Customer Service/Call Centre in Cleveland | Posted: |
Martin Automotive Group is searching for a Service Advisor to join our team at our Toyota Cleveland Heights location! We believe our continued success and future growth is attributed to our employees.
Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Requirements
2-3 years experience in a dealership environment
Dealertrack & Xtime experience preferred but not required
Must have high school diploma or GED
Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity
Benefits
Top Pay for Experienced Advisor
Growth Potential
Medical, Dental, Vision, Life Insurance
401k
Paid Holidays
Weekly Paychecks
Service Advisor, Advisor, Service Writer, Customer Service, EOE
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