Customer Care Specialist

We are currently seeking an experienced, full-time Customer Care Specialist.  The work environment is fast-paced, with a focus on excellent customer service.  The Customer Care Center shift is 8:30am - 4:30pm PST.  This position is available for a hybrid work schedule after training.

Primary Responsibilities:

• Performs customer scheduling functions via high-volume customer phone calls and emails
• Communicates with team members regarding schedule additions/changes
• Communicates with hospital staff and/or doctors regarding schedule additions/changes
• Enters and updates work orders within an online scheduling system
• Updates customer notes in CRM system
• Conducts confirmation calls
• Provides general office assistance