Front Desk Attendant

$17-25 hourly depending on experience
Position Purpose:
Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable.
Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/Duties/Functions/Tasks:
This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/duties/functions/tasks:
Act as main resource of the IOA properties for guests at all times
Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed
Assist guests with making dining reservations
Assist guests with booking programming activities.
Escort guests to room and show them their amenities when checking in
Provide tours to guests, if requested
Check in and build strong connections with our valued guests.
Maintain a professional and hospitable demeanor
Oversee digital reservations and follow-up with any outstanding questions or action items
Answer general inquiries
Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have.
Check in with night auditor/outgoing clerk for pertinent information
Review the front desk recaps and front desk log
Tidy public spaces and polish, if necessary
Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
Count, record and reconcile the cash drawer and petty cash
Maintain knowledge of current area events, activities, and hours of operation
Maintain constant awareness of safety procedures and occupancy rates
Attend weekly/monthly meetings
Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook.
Other duties, as assigned
Requirements
Qualifications:
High school degree
Experience with guest relations
Ability to work independently
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and general computer literacy
Ability to multi-task effectively under fast-paced working conditions
Knowledge of high end operations and luxury properties and service
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, vacation and evening availabilities
Preferences:
Specialized historical knowledge of the Cayuga County and Village of Aurora area
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
Familiarity with IOA properties
Experience working with Micros and StayNTouch Property Management System
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.