Audio Video Service Technician Level III

You are the type of leader who wants to push the boundaries of collaboration technology in defining and shaping Enterprise clients in government and corporate spaces. Bridges System Integration (Bridges SI) is a thought leader with a reputation for deploying emerging technologies focusing on quality, security, and predictability. Bridges SI has built a reputation amongst Washington DC's most prominent institutions for being a technology partner to depend on.
Bridges SI is looking for a Senior Audio Video Service Technician to continue the development of our growth and reputation.
This position reports directly to the Service Manager.
In this role, you will perform any necessary Service team functions, including supporting AV equipment at customer sites, performing maintenance and providing hardware and software updates when required, editing files and reading drawings, and leading small teams during on-site projects. As a member of the Bridges SI Service Team, you are expected to provide initiative, vision, and teamwork.
You will be a great fit if you are a strong multi-tasker who can walk in the shoes of our clients and identify their technology pain points. The whole of the organization works to resolve client hurdles in creative and impactful ways.
Requirements
RESPONSIBILITIES
Recognize the majority of common AV brands and Equipment by sight and by name
Understand the purpose of AV components in a system
Operate common AV equipment unassisted
Support operating AV equipment for Live events
Provide customer training on how to use an AV system
Fully test a system for proper function and identify what part isn’t working
Experienced in troubleshooting hardware and software. Understands signal flow
Perform most common and standard AV/IT cable terminations
Change the PC’s network settings
Connect to Equipment via IP and Serial connections
Configure and set basic settings in equipment.
Load and retrieve files from DSP’s
Load and retrieve files from Control systems
Make settings adjustments in DSP existing file
Edit DSP files or control code with remote support.
Read drawings and system flows
Perform QA inspections
Perform Site surveys for system upgrades or new spaces
Napkin CAD a functioning system.
Set up and balance an audio system
Build a standalone or closed-functioning network
Perform advanced video setups, including edge blends, mirror bounce, prism alignment, convergence
Lead small team projects
Provide remote support to other Service and Integration technicians
Mentor and support team members
QUALIFICATIONS
Has a minimum of 7 years of direct or related experience in the AV industry which can be composed of any combination of; Site support, installation, VTC support, live event support, system design, programming, and Quality Assurance.
Understanding of AV systems, signal flow, and proficiency in troubleshooting
Interest in the relationship between audiovisual and AI
Interest in the relationship between audiovisual and analytics
Knowledge of lighting, acoustics and millwork
Knowledge of structural engineering practices such as floor, wall, and ceiling support
CTS or equivalent required
Must be willing to work in the Herndon, VA office
Benefits
Unlimited Paid Time Off (PTO) including Holidays and Vacation
Medical/Dental/Vision Insurance
401k Plan
Short Term Disability
Long Term Disability
Life Insurance
Service and Recognition Rewards
Family-friendly Company Events
Work-life balance advocation
We're different –
Bridges SI provides a small-business family environment that is recognized as being a creative problem-solving technology advocate. We develop unique design-build solutions that challenge industry standards. We are obsessed with quality, innovation, and customer loyalty. While we have the stability of an organization that just celebrated our 14th anniversary, we are as agile and curious as our first day. Our incredibly talented multi-discipline team includes in-house expertise for every facet of collaboration. At Bridges SI, you can directly impact a Government agency or large Enterprise's performance with innovative solutions that expand from traditional audiovisual offerings.