Posted in: Other in Pennsylvania | Posted: |
Job Description
The purpose of this role is to support fuel transaction processing for our Retail and PFJ Energy lines of business by focusing on Pilot driver and 3rd party carrier delivery confirmation compliance, executing accurate order entry into the FuelWise application or TRIPS, assisting with open orders, and resolving paperwork requests. Paperwork requests from internal and external customers will provide an opportunity to collaborate with multiple internal departments, and use systems like TRIPS, Mobius, AvatarFleet, and Samsara to resolve issues and fulfill each request in a timely, effective manner. This role will work closely with Transaction Assurance, Logistics, Transportation, and Fuel Accounting, as well outside vendors, terminals, and 3rd party carriers to resolve open orders and paperwork requests.
Essential Functions
Manage and fulfill requests for paperwork (Bill of Ladings, Delivery Tickets) from internal departments and external customers to meet company and process needs for our Wholesale, Retail, and Freight Only business.
Assist in entering order information into the FuelWise application and TRIPS dispatch system to complete orders, focusing on order entry accuracy.
Communicate with PFJ drivers, 3rd party carriers, terminals, and suppliers to resolve paperwork needs via email and phone calls.
Contribute informational patterns related to PFJ driver and 3rd party carrier performance and help with efficiencies.
Utilize TRIPS, Mobius, AvatarFleet, and Samsara to research and resolve order issues.
Review entries to ensure accuracy and completeness in processes.
Execute basics in troubleshooting system and order issues. Escalate as needed.
Navigate available reports to help in troubleshooting efforts and executing tasks.
Work collaboratively with other team members and participate in a positive manner. Participate in team meetings alongside team members to provide productive resolutions.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
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