Posted in: Other in Pennsylvania | Posted: |
About the Role
The VIP Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.
Position Responsibilities
Maintain established company and Departmental uniform, appearance and hygiene standards at all times.
Maintain a clean and organized work station at all times.
Side work duties must be completed as assigned and also completed in an efficient, accurate and timely manner.
Answering phones according to established standards.
Booking of reservations utilizing the company reservation system.
Assist with station assignments, rotation planning and opening/closing/securing the room at shift change or according to established hours of operation, etc.
Awareness of all activities in the dining room.
Knowledge of safety/guest liability procedures for guests and employees.
Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
Performs all other related and compatible duties as assigned.
Proper radio and telephone etiquette is mandatory.
Essential Functions
• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Shift assignments may be irregular, and will cover days, nights, weekends and holidays.
• Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.
Requirements
Ability to effectively communicate in English
High school diploma or GED is preferred
Must have a minimum of six months’ experience as a host/hostess in a high volume and/or fine dining environment
Ability to work in a high pressure environment.
Benefits
Paid Time Off
Training & Development
Free Meal while on shift