Posted in: Administrative and Support Services in Philadephia | Posted: |
Job Description
Clearly communicate technical solutions in a user-friendly, professional manner
Provide one-on-one end-user training as needed
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all desktop systems, including desktop and laptop PCs operating systems, hardware, software, and peripherals.
Oversee installation, configuration, maintenance, and troubleshooting of end user desktops and laptops.
Assess need for any system reconfigurations (minor or significant) and execute them as required including updates to images or software as needed.
Ensure connectivity of all workstations by working with Network Administrator as needed.
Recommend, schedule, and perform software improvements, upgrades, and/or purchases.
Assist and/or provide guidance to junior members of the team.
Direct research on potential technology solutions in support of procurement efforts for hardware specific to end user desktop needs.
Keep current with the latest technologies.
Practice asset management for IT hardware, software, and equipment by maintaining the information in a tool and providing regular reports as needed to Management.
Ability to travel for special project assignments.
Responsible for the setup and regular maintenance of the hardware that is sent to specific users as needed in coordination with the Infrastructure and Security team.
Responsible for maintaining fresh images as needed for systems.
Responsible for regular patching on desktop operating systems in coordination with the Infrastructure Team.
Maintain and report on asset management for IT hardware and software, and the maintenance of the Ninja asset system.
Assist with Service Desk requests as needed.
Troubleshoot, resolve, and document network printer problems
Troubleshoot, resolve, and document end user hardware and software issues.
Conduct hardware and software inventory database maintenance and upkeep.
Assist with maintaining service catalog.
Assist with onboarding / offboarding tasks including shipping and receiving of equipment.