IT Manager (Technical Leadership Role)

Company: Medical Guardian
Job type: Full-time

Role Summary:
As the IT Manager, you’ll be at the crossroads of leadership and technical oversight. You’ll manage a team of skilled developers, interface directly with business departments to refine and translate requirements and uphold the quality and performance of our applications. This position is ideal for someone with a technical management background who enjoys hands-on involvement and has a proven track record of aligning development efforts with strategic objectives. With a commitment to collaboration and innovation, you’ll work closely with stakeholders across departments and lead vendor partnerships to deliver on complex and integrated projects.
Location: Philadelphia, PA (Hybrid – 2 days in office per week)
Key Responsibilities:
Team Leadership & Development
Provide mentorship and direction to the development team, cultivating a growth-oriented culture that encourages learning and innovation.
Oversee hiring, training, and development processes to build and retain a highly skilled and motivated team.
Conduct one-on-one sessions and team meetings to align on goals, discuss challenges, and offer guidance on career development.
Technical Oversight & Quality Assurance
Lead by example with hands-on code reviews and technical assessments, setting high standards for quality, reliability, and maintainability.
Provide guidance on architectural decisions, with a focus on scalable, modular, and efficient designs.
Serve as a technical resource for complex integrations and provide insights into best practices and emerging technologies.
Project Management & Cross-Departmental Collaboration
Evaluate project requests, ensuring each aligns with our architecture and system goals, and work closely with stakeholders to clarify requirements and set deliverable timelines.
Act as a bridge between the IT team and other departments, ensuring clear and effective communication around priorities, objectives, and timelines.
Regularly report project progress to senior leadership, adjusting resources and priorities as needed to meet company goals.
Vendor Management
Lead vendor selection, contract negotiation, and project coordination for any third-party vendors involved in system integrations or infrastructure support.
Ensure vendors meet quality and performance expectations and comply with our technical requirements and standards.
Oversee vendor relations to manage timelines, budgets, and project deliverables.
Infrastructure & System Management
Oversee the maintenance and optimization of our Azure-based infrastructure, including storage, computing resources, and data management.
Design, deploy, and monitor scalable microservices-based solutions, focusing on performance, reliability, and cost-efficiency.
Proactively identify and address potential system vulnerabilities or scalability concerns.
Technology Strategy & Continuous Improvement
Actively research and recommend new tools, technologies, and methodologies that enhance productivity, streamline processes, or improve system performance.
Champion continuous improvement in both technology and team practices, fostering a culture of innovation and adaptive learning.
Lead or participate in strategic planning sessions to align IT initiatives with company goals and objectives.
Requirements
Education: Bachelor’s degree in computer science, Information Technology, or a related field (Master’s preferred).
Experience:
5+ years of software development experience in a modern language or framework, with at least 3 years in an IT management or team lead role.
Hands-on experience with REST-based APIs and microservices architecture.
Proven ability to manage cross-functional projects, from concept to completion.
Technical Proficiency:
Azure Cloud Services: Strong knowledge of Azure architecture, deployment, scaling, monitoring, and optimization.
Integration Experience: Familiarity with Salesforce integration, ecommerce platforms, IoT, and other third-party system integration.
Background in ecommerce, IoT applications, or customer portal design is highly valued.
Project Management Skills:
Adept at Agile and Scrum methodologies; experience with project management tools (e.g., Jira, Asana).
Skilled at prioritizing tasks and managing multiple projects simultaneously with attention to detail and timeline adherence.
Leadership & Communication Skills:
Strong interpersonal skills with an ability to engage effectively with technical and non-technical stakeholders.
Proven experience mentoring junior and mid-level developers and fostering a collaborative team environment.
Exceptional written and verbal communication skills for documentation, presentation, and negotiation.
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation & Public Holidays)
Short Term & Long Term Disability
Retirement Plan (401k)

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