Posted in: Other in Tennessee | Posted: |
Job Description
The position will report to the quality manager and is responsible for meeting the expectations of ITW and its customers regarding Delivery and Quality of all products manufactured in their assigned Business Unit. Also, responsible for the implementation of corporate, division and plant quality procedures in a collaborative manner into their assigned business unit or commodity lines, will also assure the Business Unit team members are trained and adhere to the quality system procedures.
Primary Key Responsibilities
Ensures that all Quality related activities are carried out in a consistent and safe manner. Responsible to address any unsafe or non-environmentally friendly practices by any employee that is witnessed in any area on throughout the manufacturing floor or in the office areas.
Owner of all customer responses and activities for the assigned commodity; this includes but is not limited to:
Accessing customer specific web portals for data collection or reporting as required
Visits to customer locations and or suppliers as required
Coordinating of Customer returns of non-conforming product
Coordination of containment, sort, and rework activities both internal & external that minimize costs and assure effectiveness
Assuring customer issues and communications are timely and resolved expediently with robust corrective and preventive actions
Maintaining and publishing specified customer and plant metrics
Effectively supports and understands the ITW Product Development System (APQP-NPD) and overall launch responsibility. Responsible to complete on time all deliverables assigned to the Quality Engineer and support program Gate reviews. QE deliverables includes ownership for the PFMEA, Control Plan, Production Validation Plan (PVP), Process Capability Studies, Gage/Test Equipment planning, tryout, and qualification.
Responsible for creating work instructions, responsible to control processes, PFMEA, control plans, gauge instructions, Inspection Instruction standard sheets.
Champion problem solving and root cause analysis activities with production, suppliers, and customers to eliminate recurrences of non‐conformances
Participate on the internal audit teams (TS16949, LPA, 5s)
Help drive quality continuous improvement activities/processes to reach the “Zero Defect” mentality within the automotive industry.