Posted in: Engineering in Austin | Posted: |
Job Description
As a part of the Product Reliability Engineering (PRE) Organization of VISA , you will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. In this role, your time will be split between operations/on-call duties and developing systems and software that help increase site reliability and performance. Site reliability engineering (SRE) fuses the software engineering and operations disciplines.
You will have the opportunity to participate in design reviews and identify design gaps, detect problems, perform root cause analysis, identify, and implement permanent solutions. You will also have the opportunity to bring your creative curiosity and technology experience to work every day and help build dashboards, audits, alerts, and solutions.
Essential Functions
The Product Reliability Engineering (PRE) group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business.
Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation.
Ability to write and maintain scripts to monitor system activity including application smoke test activities during production implementations.
Develop and maintain automation tools to handle all engineering and application support tasks.
Engage in production issue troubleshooting bridge calls, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fix is implemented to avoid similar problems in the future.
Coordinate and execute application releases and production deployments.
Must be flexible to working in shifts and during weekends and extended hours when needed.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.