Posted in: Other in Dallas | Posted: |
Job Description
ServiceNow is seeking IT Operations Management (ITOM) specialists with a focus on hands-on IT Datacenter technologies, DevOps, and enterprise architecture initiatives for service modeling, discovery, event management/AIOps, cloud automation, and orchestration on the ServiceNow platform. The specialist will provide technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements. The specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease of use of IT Operations on the ServiceNow SaaS platform. This is a hands-on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
Create and contribute to sales campaigns focused on IT Operations leveraging hands-on IT Datacenter technologies, DevOps, and enterprise architecture initiatives with ServiceNow applications that focus on discovery, service modeling, event management, AIOps, and Observability.
Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.
Strong alignment with product management and engineering teams on roadmap and field feedback.
Assist the sales personnel in the qualification of customer needs and performing pre-demo needs analysis
Provide mentoring and training to peers and other colleagues in the organization.
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via Webex
Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
Responding to Request for Information/Proposal documents
Staying current on product developments/releases to a level required for demo and PoV/PoC
Supporting Marketing events – user conferences, trade shows, webinars, etc
Staying current on competitive analyses and understanding differentiators between the company and its competitors.
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
Serve as regional team leads to lead practice activities when called upon.
In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc. in preparation for deployment
Act as the ServiceNow subject matter expert at Executive briefings/marketing events