Posted in: Other in Dallas | Posted: |
Job Description
Job Title:
Automotive Master Certified Technician
Location:
1300 W. Hwy 287 Bypass Waxahachie, TX 75165
Job Overview:
The Master Certified Tech/ Lead Technician is responsible for maintaining workflow and work distribution among technicians. This role works closely with the Service Manager to oversee the quality of work on customer vehicles and shop efficiency.
We are looking for technicians/mechanics who are energetic, upbeat and have a positive attitude. The technicians we are looking for have to seek out solutions to tough problems with a strong passion for doing what’s right for our customers.
Responsibilities include, but are not limited to:
Work with the service department to distribute work to technicians
Manage and oversee individual technician workloads and overall workflow in the service area
Oversee technician team progress through internal training requirements and coach technicians to prepare for certifications
Train and mentor new technicians
Help other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.)
Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance
Manage technician team-building opportunities
Educate technician team to uphold brand and quality standards of the team to troubleshoot customer concerns quickly and effectively
Manage and maintain shop supplies and equipment
Monitor bulk fluid levels
Monitor shop efficiency through technician hours reports and ticket audit process
Manage scan tool subscriptions
Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization
Manage and oversee technician work schedule
Enforce safety regulations and protocols
Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary