Account Manager - Healthcare

Company: Epsilon
Job type: Full-time

Job Description
REQUIRED:  4+ years of Healthcare/Pharmaceutical Digital Marketing experience
REQUIRED:  FDA Regulatory Process experience
REQUIRED:  HCP experience
REQUIRED:  CRM/Digital Marketing
Manage top tier healthcare client to help grow their email marketing business.  Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations
Fully understand the client’s business including objectives, roles, and concerns.
Effectively work with multiple departments throughout project development and implementation.
Assist Account Director with multichannel campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, requirements documenting, training, and Legal Privacy and ISP compliance discussions.
Continually look for ways to improve account growth through clear understanding of clients’ objectives and goals.
Knowledgeable of all products offered the full integrated communication resources of the organization with multiple offices.
Provide leadership and mentoring to Associate Account Executives, Account Executive and Account Managers, as assigned.
Prepares data processing specifications and perform audits.
Coordinates or leads efforts with production team to ensure FDA accuracy and quality of deliverables and obtains proper sign off.
Coordinates or Directs third party vendor services.
Prepares well-organized, clear and concise communications.
Responsible for Change Requests to notify team of scope changes.
Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines.
Point of contact for the client; liaison to Epsilon; represent the client interests; Agency.
Driver of communication with client; expectation setting, ex: budget, timeline, scope.
Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports.
Responsible for day-to-day functions of our business, including revenue processes, accounting, and reporting.
Consistently strengthens and adds value to the client relationships.
Leverage knowledge of technology capabilities to provide recommendations and solutions to clients.
Thorough understanding of competitive landscape and development and application of leadership in area of expertise.
Thorough understanding of managing multi-channel marketing campaigns; specifically, direct mail and email campaigns
Required Skills & Experience
At least 4+ years of relevant client experience in multichannel marketing; specifically, digital/email, direct mail and social media marketing or other related disciplines.
Must have healthcare/pharmaceutical digital marketing experience.
Strong understanding for FDA Regulatory process.
HCP experience is highly preferred.
Strong knowledge of marketing principles and strategies; specifically for Healthcare/Pharma vertical.
Demonstrated experience in managing client relationships.
Strong understanding of CRM/email and/or digital marketing processes
Demonstrates a clear aptitude for managing projects.
Excellent communication skills, both written and oral.
Knowledge of customer retention process and the ability to analyze processes.
Self directed with a sense of urgency in solving client issues
Bachelor’s Degree highly preferred

Apply for this job