Scheduling Specialist (Bilingual)

We’re , the digital health scale-up that gives patients and physicians simpler, faster access to medical imaging.
At the heart of lies a different way of doing things: empowering patients to make financially smart decisions, enabling live scheduling for patients and providers, and easing clinician workloads through AI. It’s our mission to make medical scans accessible to all.
You’ll be joining us at an exciting time - we’ve recently launched our physician marketplace product in the USA to great success, have raised over $60m in VC funding and are on track to grow over 300% in 2024.
WHAT YOU WILL BE GETTING INVOLVED IN
At Scan.com, we're on a mission to simplify and accelerate access to diagnostic imaging for patients and clinicians. As a Scheduling Specialist, you'll play a crucial role in achieving this goal by scheduling patients for diagnostic imaging and ensuring a seamless patient experience. We're seeking a resourceful, proactive, and entrepreneurial individual who shares our passion for revolutionizing the diagnostic imaging industry.
As an early stages business, you can expect your role to develop over time. However, some of the types of things you could be getting involved in are:
Schedule patients for diagnostic imaging using scheduling software and tools
Communicate with patients and troubleshoot scheduling issues
Collaborate with other departments and maintain a positive demeanor
Adhere to HIPAA regulations and protect patient privacy
Participate in professional development and support other areas of the business
THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE
Optimize scheduling operations to support business growth
Enhance communication skills for patient satisfaction
Implement new processes for scheduling operations and scalability.
Foster positive stakeholder relationships to support cross-functional collaboration
Attend professional development opportunities for personal and business growth
WHAT YOU MIGHT BRING TO THE TABLE:
You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value and that everyone should want to learn. However, these might be some of the ways you are currently adding value:
Fluent in English and Spanish to communicate effectively with patients
Relevant experience in scheduling or customer service with a focus on healthcare
Outgoing and empathetic personality to provide a welcoming and supportive experience for patients
Strong communication and interpersonal skills to collaborate effectively with clinicians and team members
Attention to detail and excellent problem-solving skills to identify and address scheduling issues
Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development
HOW WE WILL INTERVIEW YOU:
We try to keep our interview process short and as a small business we can move through the stages quickly. Due to availability there may be a change to the order of the interview process, but generally speaking this is what you can expect:
Introductory call/interview with Sam, our Talent Lead. The call is usually via telephone and will last around 30 minutes.
Should it feel like there is an initial fit for all, we will invite to our office for an in-person interview.
Offer!
BENEFITS:
We divide this into the basic’s you should expect, and the added benefits.
The basics:
Salary range of $40,000 - $45,000 per year
401k
Healthcare
All the equipment needed for you to do your role effectively
Flexible working
Remote or hybrid working options
Personal Development budgets
The benefits:
Unlimited annual leave
Equity
Coming soon:
Following a review with our existing team, we are currently redrafting our benefits package to cover the things you actually need/want. Co-creation is at the heart of many of our People processes and we can’t wait to unveil our new and improved benefits.
DIVERSITY AT
is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.
We are opposed to all forms of unlawful treatment and discrimination.
Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.
We look forward to receiving your application!