Posted in: Other in Fort Worth | Posted: |
Job Description
KEY RESPONSIBILITIES
Maintain the Spa and Fitness Center areas in a spotless condition and maintain the common areas of the spa in between appointments.
Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
Use good judgement and maintain discretion and diplomacy while performing job duties.
Participate in all designated programs, meetings, and training.